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Backorder Policy



At Eliot Grey, we strive to provide you with the best products and shopping experience. Occasionally, due to high demand or unforeseen circumstances, certain items may be placed on backorder. We want to keep you informed and assure you that your satisfaction is our priority.

What is a Backorder?

A backorder occurs when an item is temporarily out of stock but is in the process of being replenished. Rest assured, your chosen item will be shipped to you as soon as it becomes available.

Communication:

Eliot Grey is committed to transparency. If your order includes a backordered item, you will receive prompt notifications detailing the status of your purchase. We'll keep you informed every step of the way, from order confirmation to shipment.

Estimated Shipping Dates:

Our team works diligently to provide accurate estimated shipping dates for backordered items. These dates are subject to change based on production and logistics, but we will do our best to keep you informed of any adjustments.

Cancellation or Modification:

Should you wish to cancel or modify your order with a backordered item, please contact our customer service team at eliotgrey.com. We'll be happy to assist in making any necessary adjustments.

Customer Support:

Our dedicated customer support team is here to address any questions or concerns you may have regarding backorders. Reach out to us at eliotgrey.com and we'll be glad to help.

Eliot Grey values your patience and loyalty. Thank you for choosing our brand, and we appreciate your understanding as we work to fulfill your order with the utmost care.

Sincerely,

Eliot Grey Customer Service Team