FAQs (Up Dated (4-10-20)
Frequently Asked Questions:
Q: How do I order a suit?
A: Look at our size chart and order your size accordingly by matching your US Size to the Import Size. We are not responsible if you order the wrong size. We will be more than happy to exchange it for a lager size if need be. Our suits are mostly slim fit so please choose your size carefully.
Q: Will I need to make alterations to my suit?
A: Yes, minor alterations may be necessary and can easily be handled by your local tailor or alteration specialist. Again, these are simple alterations that you would expect with any suit.
Order Fulfillment / Shipping:
Where can I find my tracking number info for my order?
All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.
If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at email@example.com.
How Long Does It Take To Process My Order?
After receipt and processing of your order (within 2 days) Most orders ships out within 24 hours by the manufacturer after receipt of your order provided items are in stock. In Peak Season (Thanksgiving, thru January) please allow an additional 3 days for your order to be processed.
Upon shipping, you will be notified by email with a tracking number. Most orders usually arrive within 7-15 business days (excluding weekends and holidays) within the Continental USA or sooner.
Orders to other countries may take a little longer but will arrive. Please Note: Some items may ship separately and will take a few extra days too arrive.
* We are NOT responsible for delays due to contributing factors such as weather, holidays, logistics etc.
Where can I contact support:
You can email us here: firstname.lastname@example.org