FAQs (Up Dated (1-9-21)
Frequently Asked Questions:
Due to the impact of COVID-19, we are currently experiencing delays to shipping of up to 5 working days. Please be assured that we will do our best to ensure you receive your socks as safely and as quickly as possible. We apologize for any inconvenience this may cause and we will provide further updates as soon as they are available.
Q: Can I still Shop at Eliot Grey
A: Yes, we are open and operating our business as usual, and are committed to our staff, our customers and our suppliers. We will continue to monitor the situation very closely and we will provide updates if there are any changes.
Q: Can I still return items?
A: We completely understand that it may not be possible for you to leave your home at this time to return a parcel. In case you have any issues returning your order, please feel free to get in touch with our Customer Care team at email@example.com and we’ll be happy to assist you.
Q: Can I still contact Customer Service?
A: Of course, our team will be available from 9am-5pm from Monday to Friday as normal. As we are working remotely, we have limited access to telephones, but if you leave us a voicemail with your contact details we will get back to you as soon as possible.
*For urgent queries, we recommend sending an email to firstname.lastname@example.org or contacting us via live chat.
Order Fulfillment / Shipping:
Where can I find my tracking number info for my order?
All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.
If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at email@example.com.
How Long Does It Take To Process My Order?
After receipt and processing of your order (within 2 days) Most orders ships out within 24 hours by the manufacturer after receipt of your order provided items are in stock. In Peak Season (Thanksgiving, thru January) please allow an additional 3 days for your order to be processed.
Upon shipping, you will be notified by email with a tracking number. Most orders usually arrive within 7-15 business days (excluding weekends and holidays) within the Continental USA or sooner.
Orders to other countries may take a little longer but will arrive. Please Note: Some items may ship separately and will take a few extra days too arrive.
* We are NOT responsible for delays due to contributing factors such as weather, holidays, logistics etc.
Where can I contact support:
You can email us here: firstname.lastname@example.org