Refunds - Exchanges - Returns
All products, offered has a 30-Day Satisfaction Guarantee on items purchased at www.eliotgrey.com. You have 30 calendar days (starting from the day you receive the item) to return the item(s). If 30 days has gone by we're sorry but we can not offer you a refund.
Refunds: For a refund, we can only accept packages with the original tags attached, the original receipt from us and a note to why the item is being returned. After we inspect your package and find everything complete your refund will be credited using payment method you used to make the purchase. Only regular priced items can be refunded. Sale items are not refundable.
Exchanges: We will be more than happy to exchange the item purchased if there are manufacturer's defects, the wrong size or color. Please Note: Some items are custom-made and by law, we are not obliged to provide a refund. However, there are some exceptions to every rule. We want you to be 100% satisfied that is why we offer a 30 Day Satisfaction Guarantee and exchange policy.
*Returns: To return your product, it should be returned to: Eliot Grey..7743 E Canfield St. Detroit, Michigan 48214 Attn: Customer Service All returns should NOT be returned to the manufacturer.
*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.