Shipping & Returns
EliotGrey offers free shipping on all orders! Your order will be packaged, dispatched and shipped to you within 1-3 working days of receiving payment.
Tracking numbers will be available within 24 hours after order has been shipped. In the very unlikely event that your item is lost or damaged during transient, we are responsible and will be happy to issue either a full refund or replacement.
Delivery orders shipped to the USA & CANADA take 7-14 days to deliver, AUSTRALIA 9-21 days, EU 14-26 the rest of the world 9-26 days for delivery. NOTE: If we say 7 to 14 days that means 7 days being the minimum time delivery and 14 the maximum time for delivery (for listed countries). There are a lot of factors that can affect the delivery time such as:
- Orders on holidays.
- Product out of stock.
However, EliotGrey insists on quick & immediate actions, after an order is issued, we package & dispatch your order within 1-3 days. However, in case of unfortunate events such as:
- Billing/Shipping address mistake.
- Order pending approval.
- Large amount of orders.
- Credit card pending verification.
EliotGrey takes time seriously, and will do our best to ensure that everything is resolved within 24 hours!
RETURNS & REFUNDS