FAQ

Here are some of our Frequently Asked Questions when shopping with us.

Due to the impact of COVID-19, we are currently experiencing delays to shipping of up to 5 working days. Please be assured that we will do our best to ensure you receive your socks as safely and as quickly as possible. We apologize for any inconvenience this may cause and we will provide further updates as soon as they are available.

Yes, we are open and operating our business as usual, and are committed to our staff, our customers and our suppliers. We will continue to monitor the situation very closely and we will provide updates if there are any changes.

Don’t worry, it’s on its way. While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

After receipt and processing of your order (within 2 days) Most orders ships out within 24 hours by the manufacturer after receipt of your order provided items are in stock. In Peak Season (Thanksgiving, thru January) please allow an additional 3 days for your order to be processed. Upon shipping, you will be notified by email with a tracking number. Most orders usually arrive within 7-15 business days (excluding weekends and holidays) within the Continental USA or sooner. Orders to other countries may take a little longer but will arrive. Please Note: Some items may ship separately and will take a few extra days too arrive. * We are NOT responsible for delays due to contributing factors such as weather, holidays, logistics etc.

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.

Of course, our team will be available from 9am-5pm from Monday to Friday as normal. As we are working remotely, we have limited access to telephones, but if you leave us a voicemail with your contact details we will get back to you as soon as possible.

We completely understand that it may not be possible for you to leave your home at this time to return a parcel. In case you have any issues returning your order, please feel free to get in touch with our Customer Care team at sales@eliotgrey.com and we’ll be happy to assist you. *For urgent queries, we recommend sending an email to rasheedweaver69@gmail.com or contacting us via live chat.